Privacy Policy

What This Policy Covers

Water Filtration Highland Park is a small water filtration company serving Highland Park, TX and the surrounding area. This policy explains how we handle information connected to this website and to phone calls with our crew. The site is informational. It describes services like water testing and under-sink reverse osmosis, and the only way to reach us is by phone at (214) 463-2285.

What the Website Records on Its Own

Like most websites, ours runs on a server that keeps ordinary technical logs. A log entry can include your IP address, browser type, device type, the page you opened, the page that sent you here and the time of the visit. These records exist so the site loads correctly and so problems such as broken pages or unusual traffic can be traced. We do not use them to identify individual visitors.

Cookies and Basic Analytics

The site may use basic analytics cookies. These are small files your browser stores that tell us, in aggregate, which pages people read and roughly how they found the site. That helps us see whether a page like our whole-house carbon filtration page answers the questions people actually have.

You can block or delete cookies in your browser settings. The site will still work without them.

What You Share When You Call

When you phone us, you decide what to tell us. Usually that is your name, a callback number, where your home is and what you are noticing in your water, such as a chlorine smell, orange staining or a filter that is overdue. We use those details to answer your question, schedule a visit and send the same people who took your call through to the finished job.

How We Use and Share Information

We use what you give us to do the work you asked about and to follow up on it, for example reminding you when a cartridge is due under our filter replacement and maintenance service. We do not sell your information. We share it only when it is needed to complete your job, such as ordering equipment for your home, or when the law requires it.

Your Choices

Want us to update or stop using the details you gave us by phone? A short conversation at (214) 463-2285 is all it takes. Because our team is small, the person you speak with can usually take care of it directly.

Changes to This Policy

If the way this website or our business handles information changes, we will update this page. The current version is always the one posted here.